Clear, fair terms for our distribution partners on returns, exchanges, refunds, and damaged shipments.
Enopoly Distribution wants every distributor transaction to end well — including the rare ones that need to be returned. This policy explains how returns, exchanges, damaged shipments, and refunds are handled for our authorized dealers and business partners. Please read it in full before initiating a return so we can process your request as quickly as possible.
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return. To be eligible, the item must meet all of the following requirements:
Returns after 30 days will not be accepted except under a valid manufacturer warranty claim. For warranty service outside the 30-day window, contact us and we will help route the claim directly to the manufacturer.
Because Enopoly Distribution operates as a distributor, every return must be unpacked, inspected, re-tagged, and returned to inventory — or, in some cases, returned to the original manufacturer. To cover that labor and the impact on our partner dealers, the following fees apply to approved returns:
Orders that are refused at the point of delivery — for any reason other than verified carrier damage — will be assessed all of the following charges before any remaining balance is refunded:
If you need to cancel an order, please contact us before the order ships. Cancellations made prior to shipment carry no fees.
To protect your return and ensure it's credited correctly, please follow these steps:
If a shipment arrives damaged or an item is dead-on-arrival (DOA), we'll make it right — but you must notify us quickly. You must call or email us within 24 hours of receiving the item to report shipping damage or concealed damage. After 24 hours, carrier claims are generally unavailable and we will not be able to issue a refund or replacement based on transit damage.
To protect your claim, always follow these steps when taking delivery:
For genuine transit damage or DOA merchandise reported within the 24-hour window, we will arrange either an exchange or a full refund — including shipping.
The fastest way to get the product you actually need is a two-step process: return the original item through the standard RMA workflow above, and place a separate purchase order for the replacement. This approach avoids the delays that come with holding a single transaction open while the return is in transit and being inspected — and it lets you receive the new item immediately rather than waiting for the return to clear.
If the original item is defective or arrived damaged, contact us first — we'll handle the exchange directly under Section 5 without restocking fees.
Once your return arrives at our warehouse, we'll inspect the item and notify you whether the refund has been approved. Approved refunds are issued automatically to your original payment method. The credit will post within 10 business days of approval on our side, though it may take additional time for your bank or credit card company to post the credit to your account.
If more than 15 business days have passed since we approved your return and you still haven't seen the credit, please contact us and we'll trace the transaction personally.
A small number of items are not eligible for return under any circumstances, including:
Our returns team is ready to help. Please have your invoice number or RMA ready when you reach out.
Enopoly Distribution — Returns Department
11710 N 51st St
Temple Terrace, FL 33617
United States
Important: All returns must be pre-authorized with an RMA. Write your RMA number clearly on the outside of the carton.
This policy may be updated from time to time. Terms in effect at the time of your purchase will govern your return.
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