Quick answers to the questions our dealers ask most often — from new accounts and ordering to shipping, returns, and payments.
Below are the questions that distribution partners, Amazon FBA sellers, Walmart WFS partners, and other business customers ask most often. Can't find what you're looking for? Skip to our Contact page and our team will answer personally. For specific return or refund questions, see our full Refund & Return Policy.
Submit a dealer application through our online dealer application. Once we receive your business details, tax documents, and resale certificate, our team will review your application and get back to you within 2–3 business days. Approved dealers get immediate access to distributor pricing, inventory levels, and the full Enopoly Distribution catalog.
To open a distributor account, please have the following ready: your registered business name and DBA (if applicable), Federal Employer Identification Number (FEIN) or Tax ID, a current resale certificate for your state, and a primary business contact and shipping address. Approval is faster when all information is submitted at once.
Most complete applications are reviewed and approved within 2–3 business days. Incomplete applications, or those missing tax or resale documentation, will be delayed until the information is provided.
We keep our minimums friendly for new dealers so you can test-market products before committing to larger quantities. Specific minimums may vary by brand, category, and promotional period — contact Kaye Wilson, our Dealer Sales Manager, at dealers@enopolydistribution.com for current thresholds.
Yes. We work extensively with Amazon FBA and Walmart WFS resellers. Our catalog includes authentic, MAP-compliant product; our fulfillment timelines are built for marketplace seller expectations; and we can provide the product data, imagery, and UPCs you need to list quickly. Please let your account manager know your marketplace channel so we can flag any brand-level restrictions before you order.
We are happy to work with approved freight forwarders and prep-center partners. For direct-to-warehouse shipments, please contact our team in advance so we can confirm carton labeling, FNSKU requirements, and carrier routing.
Approved dealers can pay by major credit card, ACH, and wire transfer. Payment terms (Net 30, etc.) may be available to established dealers on a case-by-case basis. Contact Craig Wurster, Vice President of Revenue, at craig@enopolydistribution.com to discuss terms.
All prices, invoices, and transactions are in U.S. dollars (USD).
Yes. Call 1-561-515-7267 during business hours and our team will place your order, confirm stock, and provide shipping estimates. For large or custom orders, phone ordering is often the fastest path.
Orders move into fulfillment quickly, so we're generally unable to change or cancel an order once it has been placed. If your order hasn't shipped yet, please contact us immediately at 1-561-515-7267 and we'll do everything we can to help. Orders already in transit are subject to our standard Refund & Return Policy, including restocking and shipping fees.
Many of our brands are protected under Minimum Advertised Price (MAP) policies set by the manufacturer. We take MAP compliance seriously because it protects you, your competition, and the long-term health of the brand. Specific MAP requirements are communicated at the brand or product level — ask your account manager if you're unsure about a particular SKU.
Dealer pricing tiers reflect volume automatically on many products, and larger custom orders are often eligible for additional discounts. For large bulk inquiries, contact Craig Wurster at craig@enopolydistribution.com.
We do not currently offer international shipping. All orders ship within the United States only. International dealers are welcome to arrange their own freight forwarder with a U.S. receiving address.
Standard order fulfillment is 1–2 business days for processing, followed by 3–7 business days for shipping. Transit time depends on your location, the carrier, and seasonal volume.
We ship primarily via UPS, FedEx, and USPS. Large or freight orders may ship via LTL carrier depending on weight and destination. Expedited shipping is available on request.
If your delivery is delayed for any reason — weather, carrier backlog, backordered SKU — we will notify you as soon as we have information and provide a revised estimated delivery date. For time-sensitive orders, please let us know at the time of order so we can flag and monitor the shipment.
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also check order status at any time by logging into your dealer account and reviewing your order history.
Return shipping is the dealer's responsibility and must be shipped freight prepaid and insured. We do not issue prepaid return labels. See the full Refund & Return Policy for details.
We offer a 30-day return window on eligible items in original, unused condition with all packaging intact. Approved returns are subject to a 15% restocking fee plus a $5.00 processing fee. Please read our full Refund & Return Policy before initiating a return, and contact us first to request an RMA number.
Please email sales@enopolydistribution.com with your order number and a photo or short video clearly showing the defect. Defective items reported within our 24-hour inspection window are eligible for replacement or full refund, including shipping.
Email sales@enopolydistribution.com with your order number and a description (or photo) of what you received versus what you ordered. We'll arrange for the correct item to be shipped and handle the return of the incorrect product at no cost to you.
Report shipping damage within 24 hours of delivery. Note any visible damage on the carrier's delivery receipt, save the carton and all packing material if you discover concealed damage, and contact us immediately at 1-561-515-7267 or sales@enopolydistribution.com. After 24 hours, carrier claims are generally unavailable.
Yes. Approved non-defective returns are subject to a 15% restocking fee plus a $5.00 processing fee. Orders refused at delivery carry a higher 25% restocking fee plus the original shipping charges.
Enopoly Distribution adheres to industry-standard security practices to protect your personal and business information. Your credit card data and account details are encrypted during transmission using SSL/TLS, and payments are processed through PCI-compliant third-party processors — we do not store full credit card numbers on our servers. For full details, see our Privacy Policy.
On the Log In page, use the "Forgot password" link and we'll email you a secure reset link. If you don't receive it within a few minutes, check your spam folder or contact websupport@enopolydistribution.com.
Yes. Approved dealers can view product descriptions, UPCs, and imagery directly from their catalog view. If you need bulk data exports or feed files for Amazon FBA, Walmart WFS, or Shopify listings, contact websupport@enopolydistribution.com and we'll work with you on the right format.
Log into your dealer account and your order history, invoices, and tracking information will be available under your account dashboard. For any missing orders or invoice copies, contact sales@enopolydistribution.com.
For website issues — login problems, pages not loading, incorrect information, or any other site bugs — please email websupport@enopolydistribution.com or call 1-561-515-7267. Most issues are resolved the same business day.
Our team is available by phone and email to answer any question not covered above — dealer applications, custom orders, account support, or anything else.
Contact Our Team Apply for a Dealer AccountOr call us directly: 1-561-515-7267