Find answers to common questions from Enopoly Distribution dealers and business customers. For additional assistance, please visit our Contact Us page.

Dealer Accounts

How do I become an Enopoly dealer?

Complete our dealer application and submit the requested business and resale documentation. Complete applications are generally reviewed within 2–3 business days.

What documents are required?

Applicants should provide their registered business information, Tax ID or FEIN, resale certificate, primary contact information, and shipping address.

Is there a minimum order?

Minimum order requirements may vary by brand or product category. Contact dealers@enopolydistribution.com for current requirements.

Ordering & Payment

What payment methods do you accept?

Approved dealers may pay by major credit card, ACH, or wire transfer. All transactions are processed in U.S. dollars.

Can I place an order by phone?

Yes. Call 561-515-7267 during business hours for assistance with stock availability, shipping estimates, or order placement.

Can I change or cancel an order?

Orders move into processing quickly and may not be changed or canceled after submission. Contact our team immediately if you need assistance with a recently placed order.

Do you offer volume pricing?

Volume pricing may be available for qualifying products and larger orders. Contact our dealer team for additional information.

Shipping & Delivery

Where do you ship?

Enopoly Distribution currently ships to addresses within the United States.

How long does delivery take?

Most orders require 1–2 business days for processing, followed by approximately 3–7 business days in transit. Delivery times may vary by destination, carrier, and product availability.

Which shipping carriers do you use?

Orders may be shipped through UPS, FedEx, USPS, or an LTL freight carrier, depending on the order size and destination.

How do I track my order?

Tracking information is provided after an order ships. Approved dealers can also review order history and shipping details through their account.

Returns & Order Issues

What is your return policy?

Eligible products may be returned within the applicable return period after receiving authorization from our team. Review our complete Refund & Return Policy before requesting a return.

How do I request a return?

Contact sales@enopolydistribution.com with your order number and reason for the return. Do not send a product back until an RMA number has been issued.

What should I do if an item is damaged, defective, or incorrect?

Contact us as soon as possible with your order number, a description of the issue, and supporting photos when applicable. Please retain the original product packaging and shipping materials.

Account & Website Support

How do I reset my password?

Use the “Forgot Password” option on the login page. A password-reset link will be sent to the email address associated with your account.

Who should I contact for website assistance?

For login problems, missing orders, incorrect account information, or other website issues, email websupport@enopolydistribution.com or call 561-515-7267.

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